Home » Notice of Privacy Practices
(Last revised June 24, 2019)
This notice describes how medical information about you may be used and disclosed and how you can get access to this information.
Please review it carefully.
As the healthcare providers providing online medical services through Innovative Express Care (the “Healthcare Providers”, “us”, “we”, “our”), we understand that information about you and your health is personal. Because of this, we strive to maintain the confidentiality of your health information. We continuously seek to safeguard that information through administrative, physical and technical means, and otherwise abide by applicable federal and state guidelines.
We use and disclose your health information for the normal business activities that the law sees as falling in the categories of treatment, payment and health care operations. Below we provide examples of those activities, although not every use or disclosure falling within each category is listed:
Treatment – We keep a record of the health information you provide us. This record may include your test results, diagnoses, medications, your response to medications or other therapies, and information we learn about your medical condition through the online services. We may disclose this information so that other doctors, nurses, and entities such as laboratories can meet your healthcare needs.
Payment – We document the services and supplies you receive when we are providing care to you so that you, your insurance company or another third party can pay us. We may tell your health plan about upcoming treatment or services that require prior approval by your health plan.
Health Care Operations – Health information is used to improve the services we provide, to train staff and students, for business management, quality improvement, and for customer service. For example, we may use your health information to review our treatment and services and to evaluate the performance of our staff in caring for you.
We reserve the right to change privacy practices, and make the new practices effective for all the information we maintain. Revised notices will be posted on the Innovative Express Care website.
We may ask that you make some of these requests in writing.
If you believe that your privacy has been violated, you may file a complaint with us or with the Secretary of Health and Human Services in Washington, D.C. We will not retaliate or penalize you for filing a complaint with the facility or the Secretary.
To file a complaint with us or receive more information contact:
Innovative Express Care 2400 N. Ashland Ave., Suite 100 Chicago, IL 60614
To file a complaint with the Secretary of Health and Human Services write to:
Secretary of Health and Human Services
200 Independence Ave., S.E.
Washington, D.C. 20201
or call 877-696-6775
Your personal care providers may have different policies or Notices regarding their use and disclosure of your health information created in their offices.
Protected Health Information (PHI). PHI, also known as a patient’s medical records, is contained between the personnel of the clinic, the patient, and any covered entity. Covered entities are not required to obtain consent from patients for routine disclosures for treatment, payment or healthcare operations, although some covered entities still choose to do so.
Regarding PHI patients have the right to access the health data created, stored or maintained by their healthcare providers.. Patients are also permitted to amend certain information held by a covered entity if it is discovered to be incorrect. Such requests should be obtained from a patient in writing.
A HIPAA release form must be obtained from a patient before his/her protected health information is disclosed for purposes such as those summarized below: